Shipping policy
We are committed to excellence, and the full satisfaction of our customers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
SHIPPING INFORMATION FOR CANADA & UNITED STATES
All orders are processed and shipped out within 48 hours and are expected to be delivered within 3-10 days (Standard Shipping) depending on your location. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
SHIPPING COST FOR CANADA & UNITED STATES
| Shipping Rate Name | Shipping Condition | Shipping Cost |
|---|---|---|
| Standard Shipping | $120.00 and up | Free |
| Standard Shipping | $0.00–$15.99 |
$9.00
|
| Standard Shipping | $16.00–$119.99 |
$12.00
|
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
LOST/STOLEN PACKAGES
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to the local authorities.
CUSTOMS, DUTIES AND TAXES
We are not responsible for any custom fees and taxes applied to your order. All applicable customs, taxes, and duties are the sole responsibility of the customer on any orders outside Canada.
Acceptance
By placing an order, you have willingly accepted the terms of this Shipping Policy.
Contact Information
Business Hours: Monday to Friday (9:00 AM - 5:00 PM)
Contact Number: +1 844-888-0407
Email: sales@scentino.co
