Refund policy
Thank you for shopping at Scentino. We appreciate your business and want to ensure your satisfaction with our products. Please read our return and refund policy carefully before making a purchase.
30-Day Return Policy: We accept returns and exchanges within 30 days of purchase. Items must be unused in their original carton packaging – we do not accept returns of used items.
You can also be eligible to do an exchange with item(s) of equal value or greater value if the original returned items are in acceptable return condition.
Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that have been used or are not in their original condition may not be eligible for a refund or exchange.
How to Initiate a Return: Easiest way to initiate a return is to login to your profile on our website and select the purchased item(s) you wish to return.
You may also contact us at sales@scentino.co with your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.
If the items you initially received are defective or damaged, you might qualify for a refund on the return shipping label.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days.
Exchanges: If you need to exchange an item, please contact us at sales@scentino.co. We will guide you through the exchange process and provide you with the necessary instructions.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or issue a refund, depending on your preference.
Contact Us: If you have any questions about our return and refund policy, please contact us:
By Phone: +1 844 888 0407
Email: sales@scentino.co
